Dad playing with his kids on sofa.

Employee Assistance Program (EAP)

Aetna Resources for Living

EAP provides confidential guidance and work/life resources. This benefit is available for you or immediate household family members with Aetna Resources for Living, our EAP provider.

The EAP may refer you to a local counselor who can address your concerns in person. The EAP provides 8 free counseling sessions per issue per person each year. After that, you must contact your insurance carrier for continual treatment. Since your EAP Counselor will be part of Aetna’s network, in the event that you need more time to resolve the issue, you can easily transition from the EAP benefits and continue with the same provider under either of our medical plans.

Your EAP provides much more than just counseling. Work-Life Benefits and Resources include the following services:

  • Phone assessment and referral for any work-life need
  • 24/7, 365 days a year dedicated toll-free line. Always a live answer. Multicultural and multilingual providers are available
  • Help with concerns regarding marriage and relationships
  • Child, elder, and pet care referrals and resources
  • Legal and financial consultations and access to the online legal resource center, including document preparation
  • Education, personal services, and health and wellness referrals and resources
  • Veteran resources and support including a veteran resource website
  • Online resources and tools for 100+ work-life topics
  • myStrength: offers tools to improve your emotional health and help you overcome depression, anxiety, stress, substance misuse, and/or chronic pain.
  • Chat therapy: Send secure text messages to your counselor, who will respond within one working day up to five days a week. A week of texting counts as one session. You can also schedule to meet online for 30-minute televideo sessions. Each televideo session counts as one visit. Work on the same kinds of issues you’d see a counselor face-to-face to talk about.
  • Identity theft services: One-hour fraud resolution phone consultation or coaching about ID theft prevention and credit restoration. Services include a free emergency kit for victims.
  • MindCheck: Online tools that make it easy to improve your emotional wellbeing. Measure your mindset and get feedback and resources to maintain a positive outlook.
HOW TO CONTACT YOUR EAP
Visit Aetna’s resourcesforliving.com
  • Access EAP benefits
  • Talk to a Specialist by calling 888-238-6232
  • User Name: Apple Bank
    Password: EAP
EAP services are confidential. No information will be shared with your employer.
MENTAL WELL-BEING
Mind Companion Self-Care Flyer
Log into resourcesforliving.com to watch a pre-recorded employee orientation at any time.
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